Urban Peak

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Shelter Case Manager

at Urban Peak

Posted: 10/23/2018
Job Status: Full Time
Job Reference #: 18-126

Job Description

JOB ANNOUNCEMENT                                                           

Position Title:

Shelter Case Manager

Job Number:





40 – Shelter

Reports to:

Assistant Shelter Supervisor  



FLSA Status:




Founded in 1988, Urban Peak is the only non-profit organization in Denver that provides a full convergence of services for youth ages 15 through 24 experiencing homelessness or at imminent risk of becoming homeless. Our goal is to meet youth where they are and to provide them with the assistance and support they need to become self-sufficient or obtain the necessary services they need to exit a life on the streets. Urban Peak provides numerous programs and services that are founded on the principles of trauma-informed care and Positive Youth Development to assist youth in reaching their potential and living a successful life off of the streets. Services include street outreach, a 40-bed shelter for youth ages 15 through 20, a daytime drop-in center, supportive housing, education and employment services, case management, life skills courses, behavioral health evaluations, meals and more.

The youth served at the shelter come from a variety of backgrounds, and we strive to be a safe community for all youth, regardless of race, ethnicity, national origin, religion, class, educational background, sexual orientation, gender identity, or ability status.

 JOB SUMMARY           

Under the supervision a member of the leadership team the Case Manager will be responsible for providing supervision of the youth both on-site and at off-site activities, case management, group facilitation, youth assessments, crisis phone counseling, client data collection, documentation, file maintenance, reporting maintenance issues and ensuring that the program is facilitated in a manner that meets Urban Peak’s mission. Case Managers will work with youth at either the shelter or a housing program.  Urban Peak serves a wide-variety of youth in shelter and/or housing that are experiencing homelessness.  The continuum of need ranges from high functioning youth to youth with severe behavioral health concerns.  This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.


Case Manager

  • A Master’s Degree in social work, psychology or a related field AND minimum of two (2) years of experience working with youth OR a Bachelor’s Degree in human services or a related field AND a minimum of three (3) years of experience working with youth, OR high school diploma or equivalent with a minimum of five (5) years full-time of experience working high-risk youth.
  • The ability to connect well, work effectively and communicate in a culturally responsive manner with a diverse youth population.
  • An understanding of trauma informed interactions and/or a willingness to learn and adopt this approach.
  • Ability to handle multiple tasks and to assess and change priorities based upon agency and client needs.
  • Data collection and the ability to maintain accurate and thorough client files and HMIS database.
  • Skill in operating office equipment, such as computers, software (e.g., Microsoft Word, Excel and PowerPoint; email) and telephones.
  • Skill in oral and written communications.
  • Skill in negotiating and mediating, particularly in sensitive situations.
  • Able to make sound decisions, using available information while maintaining appropriate confidentiality.
  • Able to function as a member of an interdisciplinary team and work with collaborating agencies.
  • Able to manage tasks and activities in an environment that sometimes includes interpersonal conflict and chaos.
  • Must be team-oriented and able to coordinate with various departments and staff.
  • Must be QMAP certified or eligible for QMAP certification.
  • Understanding of the provision of and commitment to trauma informed care
  • Must be insurable as a driver on Urban Peak’s auto liability policy to transport youth using an Urban Peak vehicle and an approved personal vehicle
  • Must pass both federal and state background checks
  • Must pass pre-employment TB screening.
  • Attendance and punctuality are basic job requirements in this job description.

 Housing Case Manager:

  • Ability to work autonomously at off-site housing.
  • Experience with transitional housing programs preferred.
  • CAC II certification preferred.

 In addition to meeting the requirements listed above the Clinical Case Manager may also possess:

  • A Master’s Degree in social work, psychology or a related field with licensure eligibility AND minimum of two (2) years of experience working with youth and families, OR a Master’s degree near completion in social work, psychology or a related field in human services or a related field AND a minimum of three (3) years of experience working with youth.
  • Licensure preferred (LPC, LSW, or LCSW).

 JOB DUTIES               

The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.

All Case Manager positions, will be responsible for performing the general work duties listed:

 Case Management

  • Meets with assigned youth to obtain history and complete assessments
  • Provides personal interest and attention to each youth, remaining sensitive to the objective of supporting each youth in social, emotional, and intellectual development.
  • Provide guidance to youth that is based in the principles of trauma informed care and positive youth development.
  • Assists youth and other involved persons in facilitating safe and stable housing for the youth, working with youth to develop individual service plans and aftercare plans to achieve their goals.
  • Conducts and/or participates in teamings with persons involved with youth.
  • Provides weekly counseling sessions with each youth participant to review progress towards action plan objectives, revise plans, and provide support and accountability.
  • Acts as a positive role model to further Urban Peak’s goals.
  • Attends all required training, staff meetings and client reviews, being prepared to address client issues
  • Collaborates with other agencies for service delivery needs, staying current on resources and developments in this area of specialization.
  • Works with parents, legal guardian, or family members towards reunification, if appropriate.

 Milieu Supervision

  • Provide milieu supervision through a trauma informed approach, working to ensure the physical and emotional safety of the youth and their environment.
  • Provide youth direction on their service plans.
  • Provide programming that supports the building of healthy relationships.
  • Work with youth maintain cleanliness of their environment.
  • Provide direction and support to youth on the completion of daily chores and other milieu activities; maintain a welcoming presence; and support youth who enter the program.
  • Provide crisis intervention, phone counseling and support of milieu as necessary.
  • Distribute medications per QMAP standards, if applicable.


  • Accurately document all services including assessments, case notes, service plans and specific services received by clients in HMIS.
  • Collect and maintain accurate data on an ongoing basis.
  • Document relevant and significant events that occur during the shift in the Communication Log.
  • Maintain clear and effective communication with other staff regarding clients.
  • Work to ensure client confidentiality.

 Intakes & Assessments

  • Complete thorough intakes in a manner that begins to establish comfort and trusting relationships
  • Assess the level of need and intent of youth and make recommendations regarding youth’s involvement in Urban Peak. Establish plans with youth, ensure follow through, and make appropriate referrals.

 In addition to being responsible for the general work duties listed above, the Housing Case Manager may also:

  • Develops relationships with homeless and runaway youth to encourage and assist them in moving off the street into housing.
  • Contracts with youth and other involved persons in facilitating the youth’s exit from street life. This person will coordinate all aspects of grants related to the specific housing program. These responsibilities will include report generation as well as attending meetings and participating in monitoring visits related to this project.
  • Actively represents Urban Peak in the community to persons interested in the issue of homelessness for education, funding, and advocacy purposes.
  • Act as liaison between youth and landlord to resolve disputes and work toward preventing eviction.
  • Ensure the building is clean and presentable for youth and guests both inside and outside. Involves picking up litter/trash, sweeping and vacuuming interior common areas, keep the office, kitchen, bathroom areas clean, empty trash and contribute to the general cleanliness of the facility including regular watering of the lawn (if property owned by Urban Peak).
  • Facilitate the collection of monthly rent payments.

 In addition to being responsible for the general work duties listed above, the Lead Case Manager will also:

  • Provide guidance to Direct Care staff and conduct 1:1 meetings with direct care staff, and assist with annual employee performance review process, and the  interviewing and hiring process,
  • Collaborate with supervisor to ensure the organization's policies and applicable state and federal employment laws
  • Responsible for providing administrative case management support thorough knowledge of HMIS as well as database(s) required by specific funding sources, quality assurance in both HMIS and client files, accuracy of rent ledgers, assist with training staff regarding HMIS data entry, etc.
  • Maintain close communication with supervisor regarding daily operations of the program

 In addition to being responsible for the general job duties and the lead case manager job duties listed above,  the Clinical Case Manager may also:

  • Provide case management and individual and family counseling of the minor (age 15 through 17) clients.
  • Provides aftercare services and referrals for minor youth and their families


This is a full time position that typically works Wednesday - Saturday from either 12:00pm - 10:00pm or 8:00am - 6:00pm.    Requires some flexibility to attend meetings and to cover shifts as needed, being on-call for client emergencies and serving as on-call staff on a rotating basis throughout the year.  Some evening and weekend hours may be needed as well. 


This is a non-exempt position with an hourly rate of $17.49.  Benefit package includes life, disability, medical & dental insurance, 403(b) plan, paid time off, sick time bereavement time, jury duty, holidays and a RTD Eco Pass.


Please submit cover letter, resume, and the names and telephone numbers of three (3) references to:

Urban Peak

ATTN:  Human Resources

730 21st Street

Denver, CO 80205

Fax:  (303) 295-6116

E-mail: ben.kinghorn@urbanpeak.org

Include the title of the position you are applying for in the subject field of the email. 

All attachments should be in Microsoft Word (.doc) or portal document format (.pdf).  In the subject field of the email include  the job number, job title, and your first and last name.  (Example: 012345 – HR Specialist – Doe, Jane). 

This position will be filled as soon as a qualified candidate is identified.  Due to limited staffing resources we are unable to respond to phone inquiries, including calls to check on the status of a submitted application.  Applicants will only be contacted if selected for an interview.  This job announcement is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Urban Peak is an equal opportunity employer and seeks a diverse pool of applicants.

NOTE: You will only be contacted if you are selected for an interview.