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Senior Technical Writer


Posted: 1/2/2020
Job Reference #: 02KNK

Job Description

When everything's connected, how we connect is everything and we'd like to connect with you too! TTEC is seeking a senior technical writer to join our information technology team.  This person will be responsible for creating technical documents and manuals, explaining complex information in a clear and concise manner and working with existing staff to ensure accuracy of company documentation.

What you'll be doing:
  • Plan, develop, organize, write and edit policies, operational procedures and compliance documentation.

  • Maintain library of documentation to support various projects.

  • Maintain tracking of corrective actions for government programs.

  • Analyze documents to maintain continuity of style of content.

  • Manage updates and revisions to documents, as required.

Key requirements:
  • Bachelor's degree in English or Journalism or equivalent work experience

  • Proficiency in MS Office Suite

  • Minimum of 4years work experience writing documents required Federal and private sector compliance regulations (e.g., PCI, HIPAA, FIMSA, or other government regulations) and tracking compliance.

  • Verifiable experience working in a technical writing position

  • Proficient, professional written and verbal communication skills

  • Strong attention to detail and ability to work independently with little guidance

  • Able to write in explanatory and procedural styles for multiple audiences

  • Skilled at prioritization and multi-tasking

What We Offer:
  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement

  • Global career mobility, professional development, employee recognition programs

  • State of the art technology which allows for seamless global connectivity

  • Rich wellness program and incentives

  • Learning and career growth opportunities via our global footprint 

About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
Life at TTEC

As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a dynamic pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion career potential, keep reading


If you're a military veteran, active duty guard or reserves, or a military spouse:

We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!


For more information about TTEC, visit or search #ExperienceTTEC throughout social media to engage in the global conversation.


As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening.  TTEC is an Equal Opportunity Employer.



Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!