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Human Capital Senior Generalist


Posted: 12/2/2019
Job Reference #: 02J0Q
Keywords: human resources

Job Description

Human Capital Senior Generalist

Human Capital Senior Generalists are the front-line resource for handling all employee relations and policy questions and concerns within an assigned business group or functional unit. The Senior Generalist partners closely with HC Delivery partners, (HCBPs and HC Ambassadors) as well as our internal COE's, compliance and investigation team, and legal teams to ensure that employee relations matters are addressed appropriately.
Key Performance Objectives
*  Resolves most employee relations issues
*  Ensures compliance with all local human resources laws and regulations.
*  Serves as the primary POC for site closures and ramp downs.
*  Acts as HC support for all ADA requests
*  Conducts confidential investigations received through We Hear You case management or brought directly to their attention. 
*  Supports potential termination actions through a RIF/WARN assessment
*  Ensures the timely and accurate update of employee data in the Oracle database
*  Administers special programs.

Basic Qualifications
*  Strong knowledge of local employment laws and regulations
*  Open, honest, and empathetic manner when dealing with people
*  Strong attention to detail and desire to follow procedures
*  High customer service orientation
*  Working knowledge of database applications such as Oracle and MS Office, or ability to learn technology quickly
*  High level of integrity, honesty, and judgment
*  Trusted advisor to leaders and employees in challenging situations
*  2-5 years of experience at Generalist level
*  Process improvement certification (white belt or above)
*  Previous call center recruiting experience
*  Previous experience supporting 400 employee population

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .



Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.




Application Instructions

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