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Advanced Video Engineer II - Support Center

at Spectrum

Posted: 5/8/2019
Job Status: Full Time
Job Reference #: 1456948
Keywords: electronic

Job Description

Business Title
Advanced Video Engineer II

Posting Location
United States - Colorado - Greenwood Village

Posting Job Description
Job Scope:
 
The Video Support Center Core (VSCC) is a fast paced 24x7 break/fix team that remotely supports all video transport and devices in Charter Video Operations group. This team operates on the front lines for national and regional video device support for the entire Charter footprint as part of a team of engineers dedicated to resolving and mitigating issues with video throughout the entire nation.
 
Duties and Responsibilities:
  • Develop, design and implement electronic systems including audio, video and other multimedia equipment.
  • Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.
  • Basic configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM).
  • Partner with Engineering to design and test system designs.
  • Work with the field on the implementation of network related projects and other standardization efforts.
  • Interact with vendors and Engineering to resolve issues and design flaws.
  • Perform detailed problem diagnosis, track and update problems in trouble ticketing system.
  • Develop problem resolution procedures required to meet serviceability requirements.
  • Actively and consistently support all efforts to simplify and enhance the customer experience

Basic Qualifications:
  • Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience
  • Minimum two (2) years of experience in maintaining and troubleshooting video delivery or video applications
  • Minimum two (2) years of experience with internal/external direct customer contact in a technical environment (Headend, Network, Telecom, or Operations background)
  • Must be able to work the following schedule: Wednesday-Saturday, 5AM-4PM Mountain Time

Additional Job Requirements:
  • Strong knowledge and operational use of video surveillance systems and resolution implementation, following established operations procedures.
  • Operational experience with building, grooming, and troubleshooting various linear and NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Arris and Ericsson.
  • Basic understanding and experience with Cisco DCMs, Arris CAP/DM6400 Cherry Pickers, BMRs, Imagine BNPs and APEX1k-3k.
  • Basic understanding of video network architecture, data networking, system operations, and HFC cable systems are required.
  • Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving HLS & Smooth Streaming technologies.
  • One or more of the following certifications: SCTE BTCS, SCTE Moving Pictures Expert Group (MPEG), SBE SBNT (Certified Broadcast Networking Technologist), SBE-CTO (Certified Television Operator)

Preferred Qualifications:
  • Certification (current or past) in areas of expertise such as NCTI, SCTE, CCNA, a plus.
  • Experience with IP multicast video in cable Headends, Hubs, industry vendors’ a plus


Requisition #
240722BR

Job Code
EVD310 Advanced Video Engineer II Exempt

Position Type
Full Time

Area of Interest
Engineering/Technical Operations, Information Technology Services, Network Engineering, Telecommunications, Video

Business Unit
Network Operations

Location
6175 S Willow Drive Suite 100, 110, 200, 300, 400, 500, 600, 700, 800, 900

FCC Unit
13541

Account Code
V10-90109-521

Controlling Establishment ID
01905 - Greenwood Village S Willow Dr.

More on Spectrum
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Work State
Colorado

Work City
Colorado - Greenwood Village

Posting Job Title (Do Not Exceed 250 Characters)
Advanced Video Engineer II - Support Center

Zip Code
80111