Hilton Denver Inverness

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Front Desk Agent

at Hilton Denver Inverness

Posted: 11/28/2018
Job Status: Full Time
Job Reference #: 2780573
Keywords:

Job Description

Position Title
Front Desk Agent

Job Overview
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests.  You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information.  You will promote hotel services and amenities to the guests. 

Req ID
29417BR

City
Englewood

Essential Functions
  • Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out,   and respond promptly with your personal spirit, however busy and whatever time of day 
  • Create memorable experiences with a warm, welcoming personality that can relate to guests and associates 
  • Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty 
  • Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home 
  • Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met 
  • Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency


Qualifications
  • Flexibility.  This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
  • Experience.  Previous experience passionately providing service to others and assisting them with cash transactions.
  • People Person.  The best part of serving others is creating experiences for them that go beyond the expected.
  • Great communicator.  Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
  • A qualified applicant is a "people person" who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.


Job Type
Full Time

Property
Hilton Denver Inverness

Area of Interest
Rooms & Operations

Company Introduction
At Two Roads Hospitality, we celebrate curiosity and we applaud individuality. Our goal is to create remarkable experiences around the globe and our core values are the hallmark of everything we do. Throughout our portfolio our core values describe every guest, owner, team member and partner. Included in our portfolio are Alila Hotels and Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie hotels. Whether you are just starting your hospitality journey or you’re an experienced traveler, we invite you to join the Two Roads Hospitality family.

Property Introduction
Comfort and gracious hospitality define Denver's most relaxing Four-Diamond conference center resort, Hilton Denver Inverness. Featuring a rare combination of upscale accommodations in Colorado, resort amenities and comprehensive conference facilities, Denver's premier conference center resort surrounds guests in signature Rocky Mountain comfort. Guests of Hilton Denver Inverness enjoy exquisite cuisine at five dining and entertainment venues, emerald fairways on a par-70 golf course, rejuvenating treatments in the full-service Spa, dynamic conference facilities and award-winning recreational amenities.

State
Colorado

Type of Position
Hourly Position

Brand
Destination Hotels

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!