TDS Corporation

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System Technician

at TDS Corporation

Posted: 7/16/2020
Job Reference #: 15643

Job Description

Job LocationsUS-CO-Arvada
ID
2020-15643
Company
TDS Telecom

Overview

The System Technician is a CATV maintenance position responsible for preventative maintenance, troubleshooting and repair services of broadband, video, and phone that is being served over a HFC-Hybrid Fiber/Coaxial cable system. This position must understand system sweep of forward and return path ensuring optimized RF levels, troubleshoots, sets-up, as well as understand trunk amplifiers with the ability to calculate signal level losses in cable and equipment for trunk and distribution lines. This position performs routine maintenance and repairs on all types of network cabling (including, but not limited to, CATV trunk and distribution systems) as well as activation and proofing new line extensions, while providing technical support and mentoring Technicians regarding service-related issues. Additionally, this position performs various Field Technician work assignments, which may include system troubleshooting.

**Please note: We can hire this position at multiple levels. Requirements for each position are listed in the qualifications section. We will assess applicants based on skills set and years of relevant experiences.**

Responsibilities

Assumes full responsibility for troubleshooting and maintenance of the entire HFC network, including Fiber Optic Cable, Fiber Nodes, forward and return amplifiers, coax cable, couplers, splitters, and taps. Also assisting in trouble shooting Escalated Customer premise issues up to the house box/MDU.

  • Performs system sweep of forward and return path ensuring optimized RF levels, troubleshoots, sets-up and changes out trunk amplifiers, calculates signal level losses in cable and equipment for trunk and distribution lines.
  • Maintains Plant condition in relation to repairing broken lashing wire, damaged pedestals, tree trimming helping to ensure optimal network performance with helping to maintain NESC compliance and public safety
  • Keeps records and renders reports relative to system operations as required.
  • Uses OTDR, TDR, Spectrum Analyzer, SLM, Digital Test Equipment, Stealth Sweep Receiver and Cable Fault Locator throughout the scope of duties. Occasionally uses waveform monitor and frequency counter when testing / proofing Headend performance.
  • Participates in emergency fiber restorations, including fiber preparation, fusion splicing and planning permanent repairs.
  • Conducts system tests such as: carrier/noise, hum modulation, 24 hour tests, forward and return sweep, ingress mitigation, and basic knowledge of fiber transmitter and receiver operation in relation to Digital QAM signals. Performs all FCC mandated Proof of Performance tests.
  • Reads and understands system design maps. Completes basic system designs and communicates changes required to system maps to ensure accuracy of data. Additionally responsible for monitoring and repairing CLI leaks within assigned maintenance area/entire plant to reduce customer impacting ingress/egress and maintain greater than 98% on annual CLI flyover.
  • May be required to participate in early morning hour cutover projects to lessen the customer impacting service interruptions during peak hours.
  • Collaborate and communicate with other departments working in the trouble ticketing system and managing escalation tickets within specified SLA to ensure customer satisfaction. Works closely with various technical, sales, and engineering teams. Guide and mentor teammates in Business Services and cross departmentally.
  • Keep accurate records and renders reports relative to system operations on or before deadlines.

Performs routine maintenance on power supplies: including testing, changing out batteries when needed and bi-annual physical inspection and cleaning of the cabinet and power supply modules.

Performs customary CATV aerial and underground construction, including installation of U.G. cable, vaults, pedestals or equipment used to house CATV equipment. Locates existing U.G. cable, identifies bad cable with use of a TDR or fault locator. Performs aerial construction including make-ready, pulling and lashing cables, placing all passive and active devices found in trunk and distribution. Sets up GNA and Line Extenders, including calculating pads and equalizers as required, using a field strength meter. Assists with fiber construction and initial forward fiber optic receiver and return fiber optic transmitter splicing and setup.

Qualifications

Required Qualifications

System Technician I

  • 2+ years’ experience in a service technician or cable plant role.
  • 1+ year of year experience using Microsoft Word and Excel.
  • Must have a valid driver’s license and ability to maintain DOT requirements in relation to operating a vehicle with a combined GVRW of>10,000 lbs. as required by ODOT and TDS, insurance and access to reliable transportation.

System Technician II

  • 3+ years’ experience in a System Technician I position.
  • 1+ year of year experience using Microsoft Word and Excel.
  • Must have a valid driver’s license and ability to maintain DOT requirements in relation to operating a vehicle with a combined GVRW of>10,000 lbs. as required by ODOT and TDS, insurance and access to reliable transportation

Equal Opportunity Employer

At TDS, we believe that diversity makes us stronger. We embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. We are stronger together!

If you wish to speak with us regarding assistance or an accommodation related to the application process, please contact us at careers@tdstelecom.com.