Pyramid Consulting Inc.
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Technical Support Analyst
at Pyramid Consulting Inc.
This is a 6+ Months Contract opportunity with long-term potential and is located in Denver, CO. Please review the job description below.
Job ID: 19-19806
Key Responsibilities and Requirements:
- Provides guidance, assistance, coordination and follow up on Client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.
- Interprets, evaluates and resolves if possible, telephone inquiries pertaining to the functional operation of all installed application hardware and software products supported by IT.
- Analyzes simple to moderately complex inquiries and determines appropriate technical area or vendor to resolve problems.
- Consults with the - and IT professionals when the appropriate course of action is unclear.
- Alerts the Client community and team members when a major problem is suspected.
- Follows up on specific inquires or requests to ensure Client satisfaction.
- Reports problems with procedures and makes suggestions for improvements.
- Receives general supervision and is competent to work on own for most help desk activities.
- Requires sufficient knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently.
- Good analytical and communication skills, sound judgment, and the ability to work effectively with Client and other IT staff.
At Pyramid, we get I.T. And we get You. Information Technology has grown into every area of business, and you are ready to grow your career along with it. You take your career seriously, and need a partner who does too.
You need a partner who can recognize your past success and connect you with companies who are ready to challenge and reward you for your contributions.
That’s where you can count on us. Our experienced Technical Recruiters will partner with you to help find that next job that is the right fit for where you are now, and serves as a stepping stone to where you want to go in your career.
Join the Pyramid Consulting Talent Network today and stay up-to-date on our openings as they continue to become available!
What is a Talent Network?
Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.