Performance Foodservice

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Accounts Payable Help Desk Analyst

at Performance Foodservice

Posted: 5/1/2019
Job Reference #: 586436

Job Description

Job Title
Accounts Payable Help Desk Analyst

Job Description

The Accounts Payable Help Desk/Customer Service Analyst is responsible for responding to vendor or company field personnel inquiries on the status of invoices either by phone or other electronic mechanisms within a centralized, high-volume customer service environment supporting multiple US locations.  Provide a complete response to the inquiry; resolve more difficult invoice problems.  Escalate issues as appropriate.  Utilize the Enterprise Resource Planning (ERP) applications SAP, Invoice Capture Center and Mercury, as needed.  Functions as a team member within the department and cross functions, as required, and perform any duty assigned to best serve the company.
Major Functional Responsibilities:
 Respond to a variety of vendor inquiries via telephone and email.
Resolve invoicing and payment issues with internal and external constituents.
Utilize the centralized ticketing system for all requests and resolution.
Ensure proper documentation of issues within ticketing system.
Effectively interact with other departments to provide solutions.
Promote and demonstrate a commitment to quality and timely processing of assigned tasks.
Adhere to department performance metrics as directed by management.
Abides by department policies and procedures, including SOX controls.
Contributes to ERP and operational system enhancements, upgrades, or migrations, including user testing, as requested by management.
Escalates any highly important internal or external communication to Department Supervisor/Manager, including critical system or supplier issues.
Provide accurate and effective documentation preparation.
Assists in training new personnel. 

    Job Location
    Centennial, Colorado (CO)

    1st Shift

    Full Time / Part Time
    Full Time

    EEO Statement
    Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

    Required Qualifications
    High School Diploma/GED or equivalent experience. Strong analytical and problem solving ability, attention to detail. Proficiency in Microsoft Office.

    Performance Food Group

    Job Category

    Preferred Qualifications
    Bachelor's Degree in Finance, Accounting or related fields with 1-3 years experience. Knowledge of food distribution industry, inventory, SAP, and Help Desk ticketing software is a plus.

    Company Description

    Through our leading family of foodservice distributors – Performance Foodservice, Vistar and PFG Customized Distribution – Performance Food Group, Inc. (PFG) delivers national and proprietary-branded food and food-related products to independent and national chain restaurants, quick-service eateries, pizzerias, theaters, schools, hotels, health care facilities and other institutions. We operate one of the nation's largest truck fleets, as well as 76 distribution centers and 10 Merchant’s Mart locations across the United States.

    Altogether, PFG’s family of distributors offers outstanding service with a wide variety of high-quality products that, along with the strength of our industry-wide relationships and expertise, helps customers run their businesses successfully. Based in Richmond, Va., we operate in all 50 states and employ more than 13,000 people nationwide. For more information, visit