Nonprofit Management Services of Colorado

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NMSC - IT Systems Specialist I

at Nonprofit Management Services of Colorado

Posted: 9/20/2019
Job Status: Full Time
Job Reference #: 19107

Job Description

Job Details
Entry
NMSC - Inverness Office - Englewood, CO
FT - 40 hrs/week
4 Year Degree
$56,000.00 - $58,000.00 Salary/year
Day
Description
Nonprofit Management Services of Colorado (NMSC) has a great opportunity for a Systems Specialist I in our IT department. You’ll get to perform a wide variety of moderately complex systems administration and technical support tasks at the end user and client device level including:
  • Conducting  investigations leading to interim solutions and final problem resolution
  • Troubleshooting complex problems immediately to avoid costly downtime and service outages
  • Communicating and enforcing IT standards, policies, processes, and procedures
  • Contributing to and expanding upon comprehensive online knowledge base for IT staff and end users
  • Participating in the testing of all end-user related software - including all appropriate patches and updates across the organization
  • Assisting in the automated and manual distribution of software installations to multiple end user devices in an integrated platform environment
  • Delivering high-quality technical service and support results for all constituencies via IT Service Desk and multi-site technical support planning
  • Collaborating with peers, system administrators, software and network support teams to troubleshoot and resolve enterprise-level problems related to end user workflow requirements, devices, and software functionality
You’ll be based out of our Inverness office location just south of the Denver Tech Center in the Denver Metro area, CO. ​We’re committed to a great work-life balance here so our offices are closed on Fridays! You’ll get to work Monday - Thursday, typically doing a 10-hour day at 40 hours/week.

Here’s more about what you’ll get to do as our Systems Specialist I

 
  • Deliver end user services ranging from assisting in device planning & acquisition, preparation & distribution, troubleshooting & support, repair & maintenance operations to remote user support
  • Ensure appropriate technology packages are acquired and pre-configured, including computer, phone and other peripheral devices; provide needed training on use of these devices for new and existing employees
  • Deploy and manage automation systems to install and configure applications, OS and software updates and patches to ensure optimal performance and data security across the company-wide network and beyond
  • Work within a variety of Operating Systems and Technical Software Environments, such as MS-server, Hyper-V, Windows, Mac OSX, iOS, Android, Office 365, SharePoint and numerous hosted and on premise systems required by various local, State and Federal agencies
  • Assist both internal and external stakeholders with ongoing trainings/ workshops /New Employee Orientation sessions
  • Produce reports using a variety of automated reporting software and business intelligence tools
  • Communicate program/system related changes and issues with all constituencies
  • Ensure vendor performance and contract compliance
  • Participate in the formation of projects goals, scope and schedules
  • Assist in the repair and recovery from various systems failures
  • Ensure safety and security of all devices, systems, software, peripherals, etc. while following proper safety and security policies and procedures
  • Ongoing professional development to maintain currency and relevancy with technology tools used by the organization
 
The Good Stuff - Starting Salary and Benefits!
$56,000 -$58,000 annually 

Here are some of the excellent benefits we offer and why it's so great to work here!
  • A great work-life balance with a four-day workweek
  • Health/dental/vision coverage
  • Employer paid and supplemental life insurance
  • Short- and long-term disability insurance
  • Generous paid time off and holiday pay
  • 401(k) investment plan, with an employer match of up to 4%
  • Mileage reimbursement
  • Tuition reimbursement program
  • Certified Employer for Public Service Loan Forgiveness Program 
  • Healthcare reimbursement and flexible spending plans
  • Onsite gym and lounge for employee use at both office locations
  • Discounts on auto and homeowners’ insurance
  • Employee assistance program
  • Credit union membership
  • Employer-paid training
Qualifications
Must Have’s to be our Systems Specialist I
  • Bachelor’s degree in a computer-related field
    • OR Associates degree in a computer-related field and one (1) year of industry-specific experience
    • OR current MCSA: Win10 and MCSA: Office 365 certifications plus one to three (1 to 3) years of industry-specific experience
*Industry-specific, enterprise-level experience includes the configuration, deployment, maintenance, repair and ongoing support of a modern, largely mobile and widely-dispersed workforce.​
  • Working knowledge of and experience with desktop, laptop, tablet, smartphone, peripherals, imaging (print, copy, fax) and audiovisual equipment
  • Ability to configure and troubleshoot end user issues within Microsoft (MS) Office 365 Office Online, OneDrive, OneNote, and O365 Administration 
  • MCSA: Win10, MCSA: Office365, ITIL: Foundation, and/or CompTIA: A+
  • Demonstrated experience in the deployment and support of automated, enterprise-level anti-virus and malware protection systems
  • Proven knowledge of and adherence to IT network, computer, server, and device security best practices i
  • Experience working within a small, agile, and fast-paced IT organization consisting of client support, network, systems administration and software development teams
  • Operating knowledge of Hyper-V operating environments 
  • Operating knowledge of Voice-over-IP telephone system operations and online fax services
  • Demonstrated knowledge of and skill in network concepts including TCP/IP, DHCP, DNS
  • Demonstrated knowledge of various network implementation concepts, including Ethernet, wireless and TCP/IP
  • Knowledge of directory services and protocols such as Microsoft Active Directory and LDAP
  • Knowledge of the concepts behind automated and manual software installation issues within an integrated platform environment

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!