Network Global Logistics

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Customer Service Representative

at Network Global Logistics

Pay: $16 to $18/hour
A shift differential is paid for the 2nd and 3rd shift.
Posted: 8/13/2019
Job Status: Full Time
Job Reference #: 19-0007
Categories: Customer Service

Job Description

Job Opportunities | Network Global Logistics

This position is located in Broomfield, CO. The dress code is casual.

Be a part of Network Global Logistics Express division, one of the country’s largest Next Flight Out, ground expedite, and Service Parts Logistic providers. NGL serves companies directly and is also the sole provider of FedEx Sameday services, the primary provider to FedEx for next flight out services, expedited ground deliveries, and service parts logistics in the United States. Our company operates through partnerships with hundreds of domestic and international agent partners that provide courier pickup, and delivery services on behalf of NGL, and all of the major commercial airlines for air haul lift.

Our 24 x 7 Global Control Center is now hiring for service-oriented individuals who are career-minded and who enjoy a challenging and dynamic environment. This position works to solve a full range of logistics challenges by engaging with customers and/or agents.

We are currently hiring Logistics Coordinators ( Customer Service Representatives) for the 1st, 2nd and 3rd shifts. The position pays $16 to $18 per hour, depending on experience, plus a shift differential for 2nd and 3rd shift.

Individuals who are available for the 3rd shift (overnight shift) are in demand and are encouraged to apply as soon as feasible.

• Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
• Using NGL’s proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
• Communicate with customers and agents in a professional and courteous manner

• At least 1 year of customer service experience
• Must be at least 18 years old and have a high school diploma or GED
• Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM

• Knowledge of US and world geography and time zones is preferred
• Call Center experience is preferred
• Must have outstanding communication, customer service, and organizational skills
• Be able to operate in a fast-paced and demanding environment
• Be flexible - with the ability to work additional hours as business requires

Network Global Logistics offers a complete benefits package, including:
• Competitive compensation
• Vacation (PTO)
• Paid Holidays
• Medical, dental, and vision insurance
• Opportunity for advancement
• Employee Assistance Program
• Life insurance and disability
• 401(k) plan (immediate enrollment – no waiting period)

NGL is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to their race, religion, ancestry, age, sex or disability.

Application Instructions

Please apply on the company website and attach a copy of your resume.