Natural Grocers

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Temporary Greeter

at Natural Grocers

Posted: 7/17/2020
Job Status: Contract/Temporary
Job Reference #: 14838
Categories: Customer Service

Job Description

LocationUS-CO-Arvada
Job ID
2020-14838
Address
7745 N Wadsworth Blvd
Category
Stores

Overview

The role of the Greeter is to provide excellent customer service to Natural Grocers customers. The Greeter will greet customers as they enter and leave the store, encourage customers to wear a mask or face protection when shopping with us, thank customers for shopping with us as they exit the store and clean used shopping carts and hand baskets.

Responsibilities

  1. Provide world class customer service to all customers
    1. Greet and welcome customers as they enter the store
    2. Provide customers general direction to product and department location
  1. Answer customer questions or direct them to someone who can
    1. Identify and assess customers’ needs to achieve satisfaction
  1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits or able to ask for assistance from management
  2. General cleaning and sanitization of shopping carts, hand baskets and all other required cleaning procedures
  3. Alert store management to issues at the front-end of the store

Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Qualifications

  1. Prior customer service experience preferred
  2. Must have friendly and kind approach to customer service
  3. Ability and willingness to ask customers to wear a mask when shopping with us
  4. Ability to work at front-end of the store in varying temperatures
  5. Attentive and assertive
  6. Flexible schedule

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him/her by their Manager and/or other Store Support Center manager that might not be listed in this job description.

Physical Demands: N = Never

Key for Physical Demands: O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

C = Constant; 67-100% of time

Activity

Frequency

Activity

Frequency

Activity

Frequency

N

O

F

C

N

O

F

C

N

O

F

C

Lift/Carry:

Push/Pull:

Walk

X

10 lbs or less

X

15 lbs or less

X

Sit

X

11-20 lbs

X

16-30 lbs

X

Stand

X

21-50 lbs

X

31-50 lbs

X

Fine motor manipulations

X

51-100 lbs

X

51-100 lbs

X

Gripping

X

100+ lbs

X

Squat/kneel

X

Bend

X

Drive:

Computer:

Twist/turn

X

Manual

X

Data entry

X

Crawl/Climb

X

Automatic

X

Use of mouse

X

Reach outward

X

Reach above chest

X

Environmental Demands: N = Never

Key for Environmental Demands: O = Occasional; 1-33% of time

F = Frequent; 34-75% of time

C = Constant; 76-100% of time

Demand

Frequency

Demand

Frequency

Demand

Frequency

N

O

F

C

N

O

F

C

N

O

F

C

outside work

X

sharp tools/equipment

X

chemicals

X

Cold (varies by operational needs)

X

X

noise

X

dust/fumes

X

heat

X

contact stress

X

vibration

X

wet/humid (varies by operational needs)

X

X

heights

X

congested worksite

X

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