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Full Time Patient Services Representative - South Denver (80134)

at Health Images

Posted: 5/1/2019
Job Status: Full Time
Job Reference #: 49de75e9-230e-4e2f-b840-d12c12599475
Keywords: healthcare, patient

Job Description

Health Images at South Denver (80134) located off of I25 & Lincoln Avenue is looking to hire a Full Time Patient Services Representative.

The schedule will typically be between the hours of 10:00am and 9:00pm Monday-Friday along with one Saturday a month working from 7:30am to 4:00pm.

**Some flexibility is needed at times to help cover shifts so please list your shift availability on your application.


The Patient Service Representative I performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients’ insurance coverage, received payments from patients and issues receipts. Provides spectacular service by doing what is necessary to take care of the patient (i.e. schedule them timely, schedule them at the first available appointment time regardless of center location, and providing accurate exam prep information).

Essential Functions

  1. Answers inbound calls to the Center.

  2. Provides a friendly and warm greeting to all patients and/or providers.

  3. Checks scheduled patients in/out and ensures proper documentation is received form patient.

  4. Collects co-pays, co-insurance and deductible if necessary.

  5. Works all scheduling queues in an efficient manner while meeting the goal of calling all new patients within 30 minutes. Schedules and confirms appointments.

  6. Assists with the verification of insurance. Asks all screening questions completely to allow the HUB to obtain accurate insurance authorizations.

  7. Ensures accurate data entry for patient registration.

  8. Assists with medical records as needed.

  9. Requests all patients complete a satisfaction survey after their exam.

  10. Listens and resolves patient, provider and any customer complaints. Communicates to PSR Lead and/or Center Manager as needed.

  11. Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  1. Communication Proficiency.

  2. Organizational Skills.

  3. Time Management.

  4. Problem Solving/Analysis.

  5. Customer/Client Focus.

  6. Collaboration Skills.

Supervisory Responsibilities

This position has no supervision responsibilities.

Work Environment

This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.


No travel is expected for this position.

Job Qualifications

Minimum Qualifications/Experience:

  • One plus year of experience providing exceptional customer service – healthcare environment preferred

  • Detail oriented, self-motivated, a problem solver and a team player

  • Ability to navigate multiple computer screens and browsers quickly and accurately

  • Ability to excel in a very fast-pace team environment

  • Ability to continuously “exceed” company and customer expectation

  • Strong communication skills & professional demeanor


  • Minimum of High School diploma or equivalent (GED)

Additional Eligibility Qualifications

None required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.

OSHA Exposure Rating:  1

It is reasonably anticipated employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids. 

Health Images is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.