Greystar Management

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Mgr Regional Operations - SH

at Greystar Management

Posted: 5/7/2019
Job Reference #: 636490
Keywords: operations

Job Description

Mgr Regional Operations - SH

Active Adult Greenwood Village

Job Description
Supports and executes the Company’s strategies related to property management sales and operations by directing the team members on the assigned portfolio of properties, and by implementing the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals, occupancy targets, and achieve operational performance objectives.

Develops the annual budget(s) for the properties comprising the assigned portfolio and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Controller, client/owner, and others to address and resolve gaps in the financial performance of the portfolio.              
Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, sales and operational reports, and developing and implementing appropriate action plans to achieve results.
Provides leadership to the team of community managers by pro-actively recruiting key leaders through interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices. Oversees the appropriate and adequate staffing at each community and supervises the acquisition, development, and management of community team members.  Integral role in developing strong leaders that will have the capability to mentor peers, grow the strength of their team, and increase occupancy at their respective community.
Promotes client satisfaction and retention through timely reporting and pro-active, on-going communication about key issues, performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth.
Ensures that the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.
Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and Company project team members.
Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.
Owns and drives the sales process in their communities by maintaining weekly follow up calls with team members to discuss sales progress, such as sales calls, on-going training and support, and oversight on the community’s focus of achieving occupancy goals.

Requisition Number

Address Line 1
5445 DTC Parkway

Address Line 2
Penthouse 1

College degree in business, finance, marketing, or related field is preferred. Industry certifications (e.g. CPM, CAPS, CAM, etc.) also preferred.

Zip Code

Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resources documents, and to create and make presentations to senior managers, clients, and others.
Demonstrated proficiency in using property management software (preferably Yardi, Entrata, and/or Real Page), word processing, spreadsheet, and database management applications to complete and produce required reports and other employment documents.
Demonstrated mathematical and analysis skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percents in order to complete, understand, and interpret financial records, budgets, and other fiscal reporting information.
Experience and developed management and supervisory skills sufficient to lead, direct, evaluate, and mentor subordinate and peer team members.
Employment history that demonstrates the application and usage of a sales, marketing, and customer service background sufficient to resolve customer complaints and issues, complete financial and other reports and documents, increase sales revenues, and manage spending.
First-hand, seasoned experience in multi-site property management and residential property operations, senior housing, or hospitality, including all facets of managing the physical, operational, financial, and customer service performance of a wide variety of asset types under varying market conditions.

Job Category
Active Adult, Management, Property Management/Real Estate

About Us
Greystar® is the global leader in multifamily real estate, offering expertise in property management, investment management, and development and construction of rental housing. Established in 1993, Greystar is the largest property management operator in the world. Its dedicated team members and a commitment to hiring the very best multifamily professionals has resulted in record growth, making Greystar one of the most respected and trusted real estate companies. EOE.

Job Classification
Full-Time Regular

Job Level

Greenwood Village


Work Location
Denver, CO

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