Front Range Community College

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Temporary Classified, Hourly Administrative Assistant #70000 WC

at Front Range Community College

Posted: 11/20/2018
Job Reference #: 1677
Keywords: clerical

Job Description

Tracking Code
1201628
Job Description

SELECTION PROCESS

Preliminary screening will be made on the basis of completed application package submitted by candidate. Completed application package includes an:

  1. An eForm application;
  2. Resume
  3. Cover Letter

All application materials become the property of Front Range Community College and cannot be copied. FRCC will conduct a criminal background check on selected candidate. Employment offers and continued employment are contingent upon receiving a satisfactory report.

FRCC is committed to diversity and inclusion and is intentional about creating a learning and working environment that recognizes the value of individual and group differences. As an equal opportunity employer, we welcome and encourage inquiries from applicants who will contribute to the cultural and ethnic diversity of our college. FRCC does not discriminate on the basis of race, ethnicity, age, color, gender, gender identity or expression, sexual orientation, disability, religion, or national origin in employment or in our educational programs and activities.

Front Range Community College has been and continues to be dedicated to student success. This year FRCC has been chosen as one of 30 colleges to become a Pathways College out of over 200 colleges that applied nationally. We are seeking faculty who are fully committed to the principles of Pathways. This is the next step as our college and all faculty, staff and employees are devoted to diversity and inclusion on a daily, ongoing basis.

GENERAL SUMMARY -

This position will assist in gathering information for the VE-135 CTE graduate survey which is mandated by the state and federal Perkins regulations. A 5-year trend analysis of VE-135 data is required for program renewals.

PRIMARY DUTIES

Access database in order to gain student information

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Keep records of all conversations in our call center database in a comprehensible way

Meet personal/team qualitative and quantitative targets

Must maintain confidentiality of all student information/records reviewed

Excellent customer service experience in high volume environment required

Manage large amounts of outbound calls in a timely manner

Required Experience

Two years of clerical experience required.

1-2 years of experience in a call center.

Excellent communication, problem solving skills, time management, organization, and multi-tasking abilities

Demonstrated success attaining and exceeding production goals

Comfortable working on the phone with customers in a high volume call center environment

Ability to listen to customer challenges and issues, provide assistance towards a potential resolution

IMPORTANT INFORMATION:

Front Range Community College, as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), has compiled a comprehensive Campus Security Report. This report includes information about crime statistics from the previous three years, campus security policies as well as prevention programs. Information pertaining to the Boulder County, Larimer and Westminster campuses as well as the Brighton Center are also made available in this report. Published annually, this report can be found on the Front Range Community College web site under campus locations or by following this link. http://www.frontrange.edu/About-Us/Campus-Locations/Campus-Security-Report.aspx . A paper copy is also available upon request by contacting the Campus Security Office at the Boulder County Campus, the Larimer Campus or the Westminster Campus.

Job Location
Westminster, Colorado, United States
Position Type
Part-Time
Salary
13.90 - USD