Envysion

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Customer Success Manager

at Envysion

Posted: 7/23/2020
Job Reference #: oyN7cfwo

Job Description

Description

Envysion, a leading provider of video-based SaaS technology solutions for retailers, including fast casual restaurants, convenience stores, and wireless dealers, is seeking a Customer Success Manager. As a Customer Success Manager and trusted business partner, you will be responsible for monitoring and engaging our clients to ensure a successful partnership. This includes increasing product utilization and expanding Envysion’s footprint through user adoption. You will serve as a customer advocate, driving industry best practices and positioning the Envysion platform as a key driver to the customer's success. It will be your responsibility to ensure customers are successfully using the Envysion application by understanding their business objectives and recommending strategies to achieve those goals.

Core Functions

  • Ensure regular communication with client contacts on key accounts; provide strategies to optimize utilization, adoption, analytics and ROI
  • Provide initial training for new users, as well as on-going training for existing users
  • Upsell features to support ongoing customer adoption and utilization towards success criteria
  • Provide feedback to product team and management concerning response to products and services
  • Provide insight on customers' needs to internal teams on a regular basis; represent customers' views, requirements and experience throughout the organization
  • Work closely with internal company stakeholders, sharing customer information and escalating issues as required
  • Communicate goals and results upwards, across and to team members to ensure standards are met and customer success is achieved
  • Willing to travel <30%

Winning Behaviors, Competencies, and Skills

  • Curious and tenacious
  • Solid business acumen
  • Strategic minded with strong customer-centric philosophy
  • Team builder and team player
  • Ability to train using virtual tools or in front of large groups
  • Excellent oral and written communication skills
  • Detail oriented with the ability to multi-task
  • Excellent time management skills
  • Proficient using Microsoft Office and Google product suite

Education/Experience

  • Bachelor’s Degree
  • 3 – 5 years customer facing experience
  • Experience using customer relationship management software, Salesforce strongly preferred
  • Project management experience a plus

Envysion is proud to be an Equal Opportunity Employer, committed to Workplace Diversity.