Clinica Family Health Services

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Call Center

at Clinica Family Health Services

Posted: 3/9/2019
Job Status: On Call
Job Reference #: *6B628726F5581900
Keywords: phone

Job Description

Requisition Number
19-0051

Post Date
2/15/2019

Title
Call Center

City
Denver

State
CO

Description
Use your customer service skills to make a difference!

Schedule: Monday-Friday: NO WEEKENDS

Location: 1701 W 72nd Ave, Denver, CO 80221

WHY we love working here- quotes from current Clinica employees:
• “I feel welcomed and appreciated by those I work with each day.”
• “There is unity among the staff in the Communications Center”
• “We have input and are listened to”
• “It is hard work, but it is fun and fulfilling”
• “You are part of something bigger”

Who would enjoy working with us? Someone who…
• Enjoys working in a fast-paced and fun environment!
• Has a passion for helping people.
• Is adaptable to changes.
• Has a positive attitude
• Can multitask in an engaging, team-oriented environment.
• Loves customer service!

As a Communications Specialist, you’ll:
• Answer incoming calls at our Communications Center in our Pecos Clinic.
• Schedule, cancel, confirm or reschedule appointments according to the scheduling guidelines.
• Transfer calls to the clinics according to protocol.
• Maintain cultural sensitivity when dealing with customers and coworkers.
• Respond to patient emails professionally and in a timely manner, helping them to gain access to Clinica Care.
• Act as a team player in all work situations.
• Always consider “what is the right thing” when making a decision.
• Look for ways to improve job quality and create a fun work atmosphere.
• Respond to patient emails professionally and in a timely manner, helping them to gain access to Clinica Care.


Requirements
What we’re looking for…
• High School diploma or GED preferred.
• One year phone service preferred.
• Customer service experience required.
• Strong telephone etiquette and excellent keyboard skills.
• Excellent ability to quickly grasp complex guidelines, protocols and rules for scheduling and managing patients.