Z Casinos

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Casino Host

at Z Casinos

Posted: 9/4/2019
Job Status: Full Time
Job Reference #: 23811
Keywords: gaming, casino

Job Description

Job Details
Black Hawk - , CO
Full Time


  1. Build a loyalty to Z Casinos through frequent communication to players assigned by phone, email or mail.
  2. Meet and greet players who are playing on the casino floor; handling their requests where needed and appropriate.
  3. Provide professional personal customer service to all players. Strong guest service skills that amplify the casino’s "party" atmosphere. The ability to have fun with guests and team members.
  4. Develop and implement business plans for each quarter targeting these high end players who are considered prospects, fading or inactive.
  5. Retain the level of play of very high level players assigned.
  6. Host assigned players at events and parties held for them.
  7. The ability to multi-task in a fast paced casino environment, while maintaining excellence in guest service.
  8. Ability to carry and use a cellular phone on days off.
  9. Act as guest service liaison, handle guest opportunities and resolve situations so as to ensure smooth operations and excellent customer service.
  10. Conduct and attend all regular departmental meetings as well as other related meetings.
  11. Be familiar and promote all current and upcoming special events, promotions and entertainment, as well as all casino activities and the Club Z program.
  12. Strive to exceed the expectations of our high-end players by following up on their visit with emails, letters or thank you notes.
  13. Follow all company and department policies and procedures
  14. Possess thorough knowledge of casino’s player tracking system and use system to monitor player performance.
  15. Maintain active players and reactivate inactive players by building relationships and offering incentives and comps, ensuring level of incentive matches level of play.
  16. Interact with Club Z members and casino team members to outline program details, resolves conflicts, etc.
  17. Help execute special events such as parties, giveaways and hosting group events.
  18. Monitors competitive club activities and marketing programs.
  19. Maintains a clean and safe work environment.
  20. Follows security policies and procedures. Performs duties in compliance with the Colorado Limited Gaming Act.
  21. Must be able to work flexible hours and schedules including evenings, weekends, and holidays.
  22. Ability and willingness to work at both the Central City and Black Hawk Properties.
  23. Other duties as assigned.


Supervisory Responsibilities:


  1. Demonstrate experience in exemplary customer service in gaming or hospitality, with a positive attitude and strong communication skills.
  2. Demonstrate ability to resolve conflict and enforce all company policies and procedures.
  3. Demonstrate knowledge and use of player tracking system and basic computer skills.
  4. Demonstrate basic gaming marketing/advertising knowledge with the ability to contribute proposals on effective methods to attract and retain customers.

    Education and/or Experience:

    Bachelor’s Degree or equivalent work experience. Demonstrate phone and computer skills. Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel). Preferred knowledge of Oasis, Omni View and Promo Tracker.

    Language Skills:

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. These language skills must be executed in English however the ability to speak Spanish as a second language would be a strong plus. Effectively communicate with assigned guests and their needs during on/off time.

    Mathematical Skills:

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, and decimals.

    Reasoning Ability:

    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few particular variables in common situations. Ability to organize and prioritize work. Strong public speaking skills and ability to speak on a microphone.

    Certificates, Licenses, Registrations:

    Support Colorado gaming license preferred.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to stand for long periods and walk.

    The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and color vision.

    Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential duties involve standing for more than 30 minutes at a time, sitting while completing paperwork or using a computer; and occasional kneeling, squatting, bending, walking and crouching/stooping in order to perform duties. Essential duties require lifting up to 30 pounds to stack store or move general office supplies, promotional items and equipment. Essential duties involve a standard workweek with additional hours sometimes required.

Materials and Equipment Directly Used:

General office supplies and equipment, including telephones, cell phones, photocopiers, calculators, and computers.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!