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FinTech Risk Analyst

at brightwheel

Posted: 5/3/2019
Job Status: Full Time
Job Reference #: 9e057374-37ef-4531-8da6-175cfac04385

Job Description

FinTech Risk Analyst

Denver, Colorado
Education Sales & Services – Support

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We’re building the first mobile platform for early education – a $60B market in the US alone – with the largest network of schools and providers across the globe. Based in San Francisco, Denver, & Austin, our team is passionate, talented, and customer-focused. We feel fortunate to be able to build a platform that has a measurable impact on the daily lives of teachers, parents, and kids. The team includes former Amazon, eBay, LinkedIn, Square, and Zynga staffers, and investors include GGV Capital, Chan Zuckerberg Initiative, Eniac, ICONIQ, Bessemer Ventures, and Mark Cuban.

Brightwheel’s Story

Shark Tank

Who you are:

Brightwheel is seeking an individual with experience in FinTech to help us expand our integrated billing program. You will help brightwheel’s customers by ensuring the integrity and accuracy of transactions and building on a trusted platform that enables easy, on-time payments for educators and parents. The ideal candidate will have experience in risk and fraud, bring strong analytics capabilities, and must demonstrate our core values: Ownership, Empathy, Learning, & Results.

What you'll do:

Conduct verification of customers enrolling in integrated billing

Ensure that connected customer accounts are set up for success
Manage day-to-day operations, including disputes, payment approvals, and customer escalations
Provide feedback to Product and leverage 3rd party partners to deliver a seamless customer experience
Serve as the subject matter expert in risk and fraud; share insights and continue to hone expertise
Shape the company’s risk mitigation strategy and help scale risk operations with high growth potential

Qualifications, Skills, & Abilities:

Bachelor's degree, 4+ years experience

Experience in the payments, billing, risk, and/or fraud industry
Strong in analytics (ideally you have can run SQL queries), critical thinking, and reasoned judgement
Process + Results Orientation: a track record of consistently delivering excellent results in a fast-paced environment. Regarded as a strong performer with strong attention to detail
Intellectually curious, drive, and appetite for early stage benefits and challenges
A customer-first mentality

Brightwheel is proud to celebrate diversity and is committed to building an inclusive workplace regardless of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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