Bright Horizons L.P.

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Call Center Representative

at Bright Horizons L.P.

Posted: 4/24/2019
Job Reference #: 1395228
Keywords: call center, phone

Job Description

Job Title
Customer Care Specialist

Job Description
Our Contact Center is growing in Broomfield, and we want you to be a part of our growth! We are currently seeking highly dedicated, friendly, customer service oriented people to add to our already amazing and award winning company. Unlike most call centers, the calls we take are positive, and sometimes you will even save the day, by helping parents in a pinch.

What you will be doing:
  • Handle incoming calls which may include entering client registrations, taking reservations, etc.
  • Educate clients on Bright Horizons policies, and procedures, and help them to understand any client specific processes, documentation, and timelines.

Req Number


Zip/Postal Code


Job Category
Customer Service

Posting Title
Call Center Representative


Job Type

Job Requirements
What are we looking for?
  • High School Diploma/GED Required
  • Minimum 1 year customer service, help-desk, and/or comprehensive call center knowledge
  • Excellent written and verbal communication skills with ability to document content of phone conversations accurately
  • Proficient in basic Microsoft applications (must know Outlook and Word at a minimum)
  • Ability and willingness to learn and gain proficiency in new software systems
  • Outstanding customer service skills
  • Ability to determine needs of the caller and obtain necessary information without following a scripted process

Our call center operates 24/7 with shifts Monday through Friday from 4:30 am to 10:30 pm, requiring you are available to work any shift during that time-frame.

Want to work for one of the best? Apply today! Bright Horizons has been named by FORTUNE magazine eighteen times as one of the “100 Best Companies to Work For” as well as one of The Denver Post Top Workplaces, all because of our warm, inclusive, casual, yet challenging work environment. Our Contact Center has also received multiple awards including being honored a Center of Excellence, and as one of the Top Call Centers in North America!

Additional Information
Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW.

Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Having technical issues with your online application? Contact us at or 855-877-6866.

Job Category 2