Job: Systems Administrator

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Jobing Description

12-0032 SYSTEMS ADMINISTRATOR, FINANCE & SUPPORT SERVICES DEPT, ENTERPRISE TECHNOLOGY SERVICES DIV. HIRING RANGE: $4523-$5428/MO. REGULAR FULL TIME + BENEFITS, M-F, 8-5.

DEFINITION: Responsible for the operating system and associated subsystems. Provide system-level support of our new Cisco VOIP telephone system, multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Identify alternatives for optimizing computer resources.

PRINCIPAL DUTIES: Assist Network Analysts and PC Specialist on a daily basis. Collect information to analyze and evaluate existing or proposed systems. Research, plan, install, configure, troubleshoot, maintain
and upgrade systems, hardware and software interfaces with the operating system. Support the Cisco VOIP and unified communications systems (ACD and IVR), the Call Manager and Cisco Unity system and administer
and provide scripting for the Cisco UCCX system. Analyze and evaluate present or proposed business procedures or problems to define data processing needs. Prepare detailed flow charts and diagrams outlining
systems capabilities and processes. Research and recommend hardware and software development, purchase and use. Troubleshoot and resolve hardware, software, and connectivity problems including user
access and component configuration. Install, configure, and upgrade desktop hardware and peripherals to include: network cards, printers, modems, mice and add-in boards. Work as team member with other technical
staff, such as networking to ensure connectivity and compatibility between systems. Write and maintain system documentation. Conduct technical research on system upgrades to determine feasibility, cost, time required,
and compatibility with current system. Maintain confidentiality with regard to the information processed, stored or accessed by the network. Document system problems and resolutions for future reference. Perform typical
administration for network environment under direction of Network Analyst Staff.

WORKING ENVIRONMENT: Work is performed in a standard office environment. Work requires problem-solving skills and the ability to communicate effectively orally and in writing. Work involves frequent reading, reasoning, customer contact, multiple concurrent tasks, constant interruptions, heavy lifting and carrying (50 pounds. or more), pulling, pushing, reaching, walking, standing, bending/stooping. Work involves occasional sitting, climbing, twisting, kneeling, and squatting. Requires periodic travel to other departments. Responsibilities may include evening and weekend work in response to needs of the systems being supported.

Skills / Requirements

QUALIFICATIONS: Associates degree required or Microsoft MCSA and three to five years of PC and service support and system analysis experience. In addition, basic reading, writing and arithmetic skills required.

Selection process will include complete job description review, personal interview, background investigation, criminal background check and substance screening.