Job: Network Supervisor
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Jobing Description
Under general supervision, plans, schedules, organizes, and directs all network and data communications activities of Community Reach Center. Directs network technicians in the design, installation, operation, monitoring, and troubleshooting of hardware and software data communications equipment. Provides departmental support for all voice and televideo communication projects.
Duties and Responsibilities:
* Determines requirements, designs, orders, and schedules of all Community Reach Center data communications projects, including intrabuilding Cat 5 wiring support, interbuilding wiring use fiber, and data communication links.
* Schedules and directs all equipment installation and troubleshooting tasks performed by network technicians; reviews outstanding trouble tickets and other problem reports to direct and prioritize staff; makes recommendations for equipment and supplies to support network projects.
* Leads projects and provides vision and technical direction to oversee and ensure prompt completion of projects by defining task scope and task lists, providing design guidance, implementation and test plans, and other required coordination.
* Plans, prioritizes, and schedules software changes/updates, hardware updates/changeouts, LAN and gateway system updates, and other support systems necessary to provide communications.
* Monitors network performance, capacity, history, baseline statistics, and problems, and prepares reports on all areas of network operation; prepares inventory and other utilization and accounting reports.
* Defines staff training requirements and provides education, cross-training, and policy and procedure review; directs the creation and update of operational and troubleshooting procedures.
* Directs selected product research and supports other technology and evaluation projects; provides technical and operational support in all areas.
* Works as part of a rotation for after hours on-call support.
* Performs other duties as assigned.
Skills / Requirements
* Minimum of a Bachelors Degree in Computer Science, or a directly related field.
* At least four years of experience in network or communications support of data networks.
