Job: Head Teller (Teller II)

United Western Bank (a subsidiary of United Western Bancorp) is seeking a qualified candidate to fill a Head Teller (Teller II) position at our Boulder branch. The position handles savings and borrowing customers at the window by receiving funds, processing the transaction via a computer terminal and paying out funds as required. Sells money orders and traveler’s checks; accepts stop-payment orders. Is responsible for cash funds. Balances daily transactions and verifies cash totals. Other duties that may be included are counting coin and currency, filing and vault-related duties. Duties include but are not limited to:

Receives and processes all transactions to customer savings/checking accounts, which may include ATM and lines of credit (loans) within bank policy, recording all required information.

Maintains a cash drawer within bank policies balances cash drawer daily and locates and corrects errors. Adheres to security, audit and compliance requirements.

Provides bank services to customers within established procedures to include official checks, money orders, travelers cheques, safe deposit box access, etc.

Learns new accounts processing and when proficient opens basic new accounts.

Cooperates with supervisors, peers and subordinates to accomplish team and bank goals.

Handles routine customer inquiries regarding window and basic new account transactions.

Researches and resolves customer account problems and when necessary refers customers to appropriate bank personnel to resolve special or complex problems.

Counsels with customers regarding the products and services available, identifies and cross-sells those services and products, which best serve the customer’s needs.

Acts as Vault Teller, maintaining branch limits, and co-ordinates end of day teller duties.

Responsible for internal audits on daily teller work and in charge of correcting them.

Participates in any special marketing or sales activity.

EOE M/F/D/V

Education:

High School Diploma or equivalent required.

Position Knowledge/Experience:

Knowledge of basic bank products and services.

One to three years experience in related field.

Skills and Abilities:

Excellent interpersonal and communication skills.

Ability to resolve problems effectively.

Effective communication skills

Typing, 10 key ability and computer proficiency

Ability to understand and follow branch operational policies and procedures

Ability to handle cash transactions and service the public in a professional manner.

Ability to implement sales skills