Job: Collector

Nordstrom is one of the nation's leading fashion retailers, offering a wide variety of quality apparel, shoes and accessories for men, women and children at stores across the country. We remain committed to the simple idea on which our company was founded: offer each customer the best possible service, quality, value and selection. We are dedicated to building our business, one customer at a time, by listening and working hard to provide them with the best possible shopping experience in our store.

Nordstrom fsb is the banking business unit of Nordstrom, Inc. providing financial services support. The Colorado Service Center is located in Centennial, Colorado. We offer a professional, team-oriented work environment with competitive compensation and Nordstrom merchandise discount on your first day of employment. Our comprehensive benefit package includes medical, dental, vision, 401(k), profit sharing, and employee stock purchase plan.

At Nordstrom, we believe that our employees are our most valuable resource. We foster a fun, entrepreneurial work environment designed to empower our people by providing them with tools and support that build both their individual success and the success of our business.

Job Summary: Collect on accounts to minimize losses while providing exceptional service, education, and viable payment solutions.

Primary Responsibilities:
• Operate automated dialer system that generates customer calls to collect on past due accounts in order to minimize losses.
• Take calls on collection accounts. Set up arrangements and offer payment options to enhance and preserve customer relationships.
• Process pay-by-phone arrangements for delinquent accounts and answer questions.
• Note payment arrangements and update account maintenance screens on PC.
• Review and research past due accounts to find current addresses and telephone numbers which may require minimal skip tracing.
• Read e-mails for updates to department procedures and policies.

Minimum Qualifications:
• High school, GED or vocational school diploma is required.
• Working knowledge of Microsoft in a Windows environment with a beginning level of proficiency in word processing (Word) software applications is required.
• Ability to work in phone intensive and automated environment.
• Ability to sit for extended periods of time.
• Ability to effectively communicate, both oral and written.
• Ability to be flexible and deal with changing priorities.
• Ability to handle multiple tasks simultaneously.
• Ability to listen to customers and focus on working out a payment arrangement that is mutually beneficial.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

We are an equal opportunity employer committed to providing a diverse environment.

No Visa Sponsorship available for this position.