Job: Customer Service Representative (Temporary)

Nordstrom is one of the nation's leading fashion retailers, offering a wide variety of quality apparel, shoes and accessories for men, women and children at stores across the country. We remain committed to the simple idea on which our company was founded: offer each customer the best possible service, quality, value and selection. We are dedicated to building our business, one customer at a time, by listening and working hard to provide them with the best possible shopping experience in our store.

Nordstrom fsb is the banking business unit of Nordstrom, Inc. providing financial services support. The Colorado Service Center is located in Centennial, Colorado. We offer a professional, team-oriented work environment with competitive compensation and Nordstrom merchandise discount on your first day of employment. Our comprehensive benefit package includes medical, dental, vision, 401(k), profit sharing, and employee stock purchase plan.

At Nordstrom, we believe that our employees are our most valuable resource. We foster a fun, entrepreneurial work environment designed to empower our people by providing them with tools and support that build both their individual success and the success of our business.

Position: Customer Service Representative

Full Time: Temporary seasonal assignment with the opportunity to qualify for regular employment.

Hours: 8 – 5 p.m. Monday through Friday


Job Summary: Assist customers with Online Account Management (OLAM) and account information.


Primary Responsibilities:
• Troubleshoot customer inquiries regarding enrollment, password, sign-on issues and other online related questions. Answer incoming customer calls related to online accounts.
• Look up retail and Visa account numbers for customers shopping in the store without their card.

• Minimum Qualifications:
• High school, GED or vocational school diploma is required.
• Minimum of one year of customer service or related experience is required.
• Personable, out-going, sales-oriented, results-oriented and self-motivated individuals with a desire to exceed world-class service expectations while achieving accuracy, service and productivity levels is desired.
• Working knowledge of Microsoft (MS) in a Windows environment with an intermediate level of PC skills is required.
• Ability to service customers, via phone, in a friendly and efficient manner.
• Ability to apply excellent customer service, oral and written communication skills.
• Ability to work independently and as a team player in a dynamic and fast-paced work environment.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


We are an equal opportunity employer committed to providing a diverse environment.

No Visa Sponsorship available for this position.