Job: Customer Service Representative (Greeley, CO)

IF SO, YOUR SKILLS MAY TRANSFER!!
Do you enjoy providing great customer service but are looking for a career change with advancement opportunities and a great benefit package?

THEN WE MAY BE A MATCH FOR YOU!

STARTEK

CAREERS ARE JUST MORE FUN HERE!!

We are looking for candidates who have a true heart for customer service!

It's not WHAT we do that makes StarTek different; but rather, HOW we do it. We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed. We foster a culture of "recognizing possibilities". In our talent search this means we take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company. When you come on board, we then provide you with a full employee development program to include ongoing paid training, coaching, mentoring, and leadership experiences to help you reach your StarTek possibility with ease.

Why all the talk about StarTek?
Because more and more of the world's largest and best known companies are asking us to help them provide world class customer care services. StarTek's state-of-the-art inbound customer call centers and expert staff bring communications and professionalism to a whole new level.

Need Proof?
Just look to such prestigious business publications as Forbes, fortune Magazine, and Business Week. They've all recognized the way we care for our customers and employees and rank us as one of the fastest growing business process management companies in the world. Yes the world!

Why work (and play) at StarTek?
We believe that having fun at work keeps all of us excited about what we do: Caring for our customers. That's why we work so hard to make StarTek's well designed, first rate facilities such exciting and positive places to develop your career and make new friends. In our "work hard-play hard" atmosphere, your day may include teaching a customer how to program his new blackberry, resolving a text messaging billing issue, taking first place in the staff pie eating contest, learning the latest cell phone upgrade technology, or helping shave your supervisor's head for meeting your group goals! Suits don't suit you? No problem! Our comfortable business casual work environment keeps your attention on the job at hand.

If you are looking to get on board with a company that's really going places, truly values employees, and helps people in the process, StarTek is what you've been looking for.

StarTek Cares - We Protect You

At StarTek, we offer a broad range of employer-sponsored benefits to support your financial and personal needs.

Medical Plan

Dental Plan

Vision Plan

Health Care and Dependent Care Flexible Spending Accounts

Life Insurance

Paid Time Off

Paid Holidays

Paid Overtime

Excellent Employee Referral Program

Employee Stock Purchase Program

100% Employer Paid Employee Assistance Program with:

Emotional, personal and stress-related concerns

Marriage, Family and Relationship Problems

Health and Wellness

Chemical Dependency

Elder and Caregiver Resources

Convenience and Pet Services

Legal Questions

Financial Information


POSITION OVERVIEW:
This position is responsible for responding to customer inquiries and concerns. Explain company products/services and the ability to recommend various products/services to meet the customer�s needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision.

Job Duties and Expectations:

Responds to customer inquires regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail.

Utilizes computer/on-line guidelines in responding to customer inquiries.

Informs customers about services available and assesses customer needs.

Handles customer problems related to product function or the replacement of defective parts.

Completes, processes, and maintains applicable paperwork and records.

Gathers information, researches/resolves inquiries and logs customer calls.

Handles disgruntled and dissatisfied customers in a courteous and professional manner.

Strives to resolve customer issues on the first call without having to transfer callers.

Follows escalation procedures as needed.

EXPERIENCE:
Requires 3+ months experience working with people and providing them with service such as retail or restaurant experience. Must be comfortable working on a computer and talking on the phone! Any previous call center experiences a plus!

StarTek is an Equal Employment Opportunity /Drug-Free Workplace employer.