Blog Post: Employee Engagement Impacts When Times Are Tough

In a recent engagement project for a $248M credit union through our measurement tools we found that:

· 40% of the employees had strong beliefs about the future of the credit union, and that 70% of them were explaining the benefits of membership and recruiting prospective employees, all the time.

· Eighty percent of this same group strongly believed they were providing value added service to meet member’s needs.

·   We also found that more than three quarters of this group strongly believe that their job provides growth and development to achieve the credit union’s goal as well as a strong understanding of what they are supposed to be doing in their jobs. 
 

We are able to measure this credit union’s relative success by identifying where the quality manager/employee interactions are and identify the business impacts.  The credit union knows that 40% of the staff is highly engaged.  These highly engaged employees drive business goals, create new members, and provide value added services to members; creating a deeper relationship.

Imagine the success the credit union would have if 60% of the employees were highly engaged? The credit union facilitates the employee engagement; we simply measured it.

Jon is a Human Resources Consultant with HRPartner Consulting in Denver, CO and his involvement with professional associations includes the Society of Hispanic Human Resource Professionals (SHHRP) and the Jobing.com Human Resources Financial Services Professional Advisory Council (PAC). Jon is also a speaker for Jobing.com regarding career search strategy and resume development. Jon has also conducted seminars for the Denver Chapter of the National Society of Hispanic MBAs, Lee Hecht Harrison’s Productivity Club, Credit Union Association of Colorado and Credit Union Association of Wyoming regarding performance management, leadership development and employment cultures.  Jon teaches voluntarily for the Denver Area Youth Services Center on the subject of skill analysis and skill development for at risk youth. Jon is a consultant to top executives, senior leadership and employees.