Job: Associate Systems Analyst

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Jobing Description

Title: Associate Systems Analyst
Property: Ameristar Casino Black Hawk
Job Code: 13239
Location: Black Hawk, CO
Travel Involved:
Employment Status: Full-Time

Casino Overview:
The Ameristar Casino Resort Spa located in Black Hawk, Colorado is the premiere gaming, entertainment and resort destination of Colorado. Located 40 miles west of the mile high city of Denver in the foothills of the Rocky Mountains, Ameristar features an exciting casino, a variety of fine dining restaurants and a four diamond rated hotel.

Our 55,000 square foot gaming floor is home to around 1,500 of the newest slot products and the hottest games in the market. Our spacious 24 table pit includes the games of craps, blackjack and roulette. Ameristar also has the largest poker room in the state of Colorado.
At Ameristar, we offer our guests four exceptional dining options including our elegant Timberline Grill, the international Centennial Buffet, our flavorful Waypost Deli and the delicious Fireside Kitchen.
Ameristar-s luxurious full-service hotel incorporates 536 well-appointed rooms, including 64 suites, a roof-top pool with indoor and outdoor hot-tubs, a full-service luxury day spa and over 15,000 square-feet of meeting and event space.

Our eye-catching facilities are state-of-the-art but it-s our Ameristar Team that truly makes our operation special. At Ameristar, we take great pride in creating and facilitating a productive and winning culture. We recognize that the hard work and dedication of our Team Members has a positive impact on our property-s success, therefore we have created an environment in which our Team Members have all the tools and support they need to excel in their jobs and enjoy their Ameristar experience. To show our appreciation of our Team Members, we designed a competitive compensation and benefit package to promote the health and well being of our Team Members and their families. If you are seeking to join a winning team and the best gaming and hospitality property in Colorado, then Ameristar is your destination.

To make the commute from the Denver metro area to Ameristar easy, we offer discounted rates on bus tickets for our Team Members.

Guest Service Commitment:
At Ameristar we are dedicated to providing the best gaming and hospitality experience in the industry. Our guests experience quality customer service in a fun and friendly atmosphere. Ameristar devotes valuable resources and training to all our Team Members to ensure the highest level of customer service is delivered to all our guests, each of our Team Members and anyone else who has a relationship with our company. By joining our team, we hope you facilitate these successes and provide the best guest service in the industry.

Safety Requirement:
Safety is a core value at Ameristar and vital to our operation. The ability to work safely and prevent personal injury is a key job requirement of every position and very important to our organization. Each Team Member is expected to be committed to their personal safety, the safety of fellow Team Members as well as the safety our guests and demonstrate that commitment through their daily actions.

Position Summary:
Provides technical assistance, support, and advice to users around the clock. Analyzes problems, recommends and implements solutions. Provides technical support for hardware, software, and systems. Answers telephone calls and resolves difficulties. Installs, modifies, cleans, and repairs computer hardware and software. Oversees the daily performance of the company-s computer systems and evaluate software programs for usefulness. Performs all system procedures and maintenance to facilitate continued and efficient use of system resources.

Duties & Responsibilities:
-Responsible for providing excellent software and hardware support.
-Diagnoses and resolved problems. Uses documented procedures and checklists in the performance of most responsibilities.
-Enters call data and work orders into a tracking system.
-Escalates problems to a higher level technical support professional when necessary.
-Assists in the resolution of application, hardware and software problems.
-Consults with users to determine hardware, software, or system functional specifications.
-Documents procedures required to support applications.
-Configures, installs, maintains, and troubleshoots desktop systems and communications components.
-Coordinates resolution of problems with vendors or subject matter experts when additional expertise is required.
-Maintains an inventory and accountability for all IT components (e.g.pc-s, laptops, software, printers, modems, etc.).
-Maintains system access (adds, changes, deletes) for all team members.
-Insures backups are complete, error-free and that tape rotation complies with policy.
-Responsible for escalating problems, suggestions, repeat issues, etc., in order to improve the overall operations of the IT department.
- Maintain and improve expertise in software applications (including enhancements and new products) and direct their use based on business requirements.
- Lead and/or assist with technology projects. Requires initiative to identify areas of opportunity, ability to analyze and assess possible solutions, to support the selection and implementation of projects, and to methodically complete task or project.
-Assists other IT team members when workload warrants. *
-Assists in pulling and terminating cable.
-Adheres to established department and property policies and procedures regarding guest service standards.

Skills / Requirements

Job Requirements:
-Must have excellent verbal and written communication skills.
-High school diploma or GED equivalent required. College degree preferred.
-Must be able to be mobile throughout the property.
-Must be able to work from a variety of different stances.
-Must be able to lift a minimum of 25lbs.
-Minimum of (1) year information technology experience required.
-Excellent computer knowledge and experience required.
-Must be customer service oriented.
-Must have flexibility with scheduling and be able to work any shift, weekends and holidays.
-Must be able to work in a fast pace and high stress environment.
-Must be able to stay poised under stress and time constraints.
-Must be able to obtain and maintain a Colorado Gaming License.
-Must have knowledge of Microsoft Office products.
-Must be able to troubleshooting pc/network issues
-Must have Strong customer service skills
Must be able to observe and identify other areas within the IT department that require assistance on projects, and must have the desire and ability to proactively assist other team members.
-Must be able to meet dress requirements.
-Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar.