Job: Assistant Floor Supervisor

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Jobing Description

Title: Assistant Floor Supervisor
Property: Ameristar Casino Black Hawk
Job Code: 01127
Location: Black Hawk, CO
Travel Involved: None
Employment Status: Full-Time

Casino Overview:
The Ameristar Casino Resort Spa located in Black Hawk, Colorado is the premiere gaming, entertainment and resort destination of Colorado. Located 40 miles west of the mile high city of Denver in the foothills of the Rocky Mountains, Ameristar features an exciting casino, a variety of fine dining restaurants and a four diamond rated hotel.
Our 55,000 square foot gaming floor is home to around 1,500 of the newest slot products and the hottest games in the market. Our spacious 24 table pit includes the games of craps, blackjack and roulette. Ameristar also has the largest poker room in the state of Colorado.
At Ameristar, we offer our guests four exceptional dining options including our elegant Timberline Grill, the international Centennial Buffet, our flavorful Waypost Deli and the delicious Fireside Kitchen.
Ameristar-s luxurious full-service hotel incorporates 536 well-appointed rooms, including 64 suites, a roof-top pool with indoor and outdoor hot-tubs, a full-service luxury day spa and over 15,000 square-feet of meeting and event space.
Our eye-catching facilities are state-of-the-art but it-s our Ameristar Team that truly makes our operation special. At Ameristar, we take great pride in creating and facilitating a productive and winning culture. We recognize that the hard work and dedication of our Team Members has a positive impact on our property-s success, therefore we have created an environment in which our Team Members have all the tools and support they need to excel in their jobs and enjoy their Ameristar experience. To show our appreciation of our Team Members, we designed a competitive compensation and benefit package to promote the health and well being of our Team Members and their families. If you are seeking to join a winning team and the best gaming and hospitality property in Colorado, then Ameristar is your destination.
To make the commute from the Denver metro area to Ameristar easy, we offer discounted rates on bus tickets for our Team Members.

Guest Service Commitment
At Ameristar we are dedicated to providing the best gaming and hospitality experience in the industry. Our guests experience quality customer service in a fun and friendly atmosphere. Ameristar devotes valuable resources and training to all our Team Members to ensure the highest level of customer service is delivered to all our guests, each of our Team Members and anyone else who has a relationship with our company. By joining our team, we hope you facilitate these successes and provide the best guest service in the industry.

Safety Requirement:
Safety is a core value at Ameristar and vital to our operation. The ability to work safely and prevent personal injury is a key job requirement of every position and very important to our organization. Each Team Member is expected to be committed to their personal safety, the safety of fellow Team Members as well as the safety our guests and demonstrate that commitment through their daily actions. If an unsafe condition is identified, each Team Member is expected to correct or report the condition.

Position Summary:
The Assistant Floor Supervisor is responsible for ensuring the highest standard of quality guest service, the professionalism of dealers, and the security and accounting of games. This position oversees the accuracy and timeliness of player tracking, bankroll maintenance, as well as addressing guest service and gaming issues. The Assistant Floor Supervisor is responsible for supervising the table games department as well as dealing table games. Shifts will be varied throughout the work week.

Essential Functions:

When on shift as a floor supervisor:
-Provides our guest with excellent guest service, creating memorable experiences while promoting loyalty to the Ameristar brand.
-Ensures quality guest service standards are met and dealers behave in a professional and courteous fashion.
-Ensures the accounting of games are accurate and games are secure at all times.
-Ensures utilization reports are accurately completed in a timely fashion.
-Ensures compliance of company and departmental policies and procedures, Colorado Gaming Regulations and internal controls.
-Ensures proper inventory of cheques on table games to enable payouts to be made quickly and accurately.
-Communicates all shift information to the incoming Floor Supervisor.
-Maintains table games equipment.
-Makes sure player tracking is conducted in an accurate and timely fashion.
-Ensures the integrity of games.
-Communicates and coaches team.
-Communicates to Floor Supervisors, Operations Managers and Directors all guest or team member issues and reports all monetary exceptions.
-Addresses any gaming related issues and makes gaming decisions on behalf of the company with respect to house policies, state and federal regulations while utilizing good judgment.

When on shift as a table games dealer
-Maintains the integrity of a supervisor while acting as a dealer.
-Conducts recognition coachings for team members.
-Provides our guest with excellent guest service, creating memorable experiences while promoting loyalty to the Ameristar brand.
-Creates an atmosphere of hospitality and friendliness toward guests.
-Makes eye contact and greets guests by first name, if known, upon arriving to the table and thanks the guest for playing when they leave the table.
-Ensures compliance with all gaming regulations and house policies and procedures.
-Monitors guest activity while at tables and maintains open communication with supervisors regarding the happenings at their games.
-Deals an accurate game while maintaining game security and integrity at all times.
-Ensures appropriate game pace for players and the casino.
-Ensures payouts are made accurately and quickly.
-Fills and credits tables by verification of cheques.
-Opens and closes tables by verification of all cheque inventory.
-Insures games are dealt in a manner consistent with State Gaming Commission regulations and the policies and procedures of Ameristar Casino, Inc.
-Maintains player tracking, bankroll maintenance, and guest service.
-Acts as a role model and always presents oneself as a credit to Ameristar and encourages others to do the same.

Skills / Requirements

Skills and Qualifications:
-Must be able to obtain and maintain a Colorado Gaming License at all times.
-Must be able to work any shift, weekends and holidays.
-Knowledge of table games operations including dealing procedures strongly preferred.
-Dealing experience is required.
-Must have excellent verbal and written communication skills.
-Must be able to fill either position on any given work day.
-Excellent team member and customer relations skills are required.
-Must be able to stand, walk, bend and reach for the duration of a shift.
-Knowledge of Blackjack, Roulette and Craps is strongly preferred.
Must be able to sustain a high level of confidentiality and professionalism.
-Must be able to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
-Must be able to work collaboratively and communicate effectively with team members at all levels of the organization.
-Must be able to tolerate a variety of different levels of noise, illumination, temperature and crowdedness on the casino floor.
-Must be able to abide by the company appearance standards and maintain compliance with the company uniform policy.
-Must have strong mathematical skills.